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Series 1: Exceeding Expectations - Episodes 1 to 100

Series 2: Happy vs Flourishing - Episodes 1 to 25

Series 3: Habits & Health - Episodes 1 to ?

Feb 25, 2020

Brad Cote helps health practice owners automate and scale to double revenue, reduce clinical hours and have complete freedom. He is a business coach, gym clinic owner and author.
 
How he turned a client complaint from someone who would leave due to an issue with service and they ended up turning it around 
Building and incorporating an "over-deliver" aspect to your companies core values and have staff strive to achieve this in every interaction.
How you can turn a negative into a positive by putting yourself in client shoes having empathy and strategy with the client's best interests above your own.
Changing eating habits of clients
How they vet clients
 
Favourite quote:
"You need the client, the client doesn't need you when you consider this perspective you'll change the way you operate.”
 
Article
http://bradcote.com/using-poor-customer-service-as-a-marketing-strategy/ 
 
www.bradcote.com
 
www.facebook.com/realbradcote/
 
https://www.linkedin.com/in/brad-cote-910aa1150/ 
 
Exceeding Expectations links:
www.ExceedingExpectations.me
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Full shownotes including transcription available at:
https://tonywinyard.com/ee075-brad-cote/