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Series 1: Exceeding Expectations - Episodes 1 to 100

Series 2: Happy vs Flourishing - Episodes 1 to 25

Series 3: Habits & Health - Episodes 1 to ?

Apr 28, 2020

William Buist works with directors and owners to build a better business.
He has a great ability to ask the right question to unlock blocks and barriers.

Some topics discussed in this episode:
How speaking helps his business
A networking expert - he has created a few networking groups, including: “We are better connected” Facebook group.
"Networking is a Relationship building channel not a sales channel"
How networking has changed in the last couple of decades
Being prepared at events, especially for technology failures, which WILL happen
How the corona virus might change networking and business in general
The switch to working online more
Clarity, are you clear enough in your communication? How he helps his mentees find clarity within themselves
  • A client launching a new talks programme for schools - All about being prepared and being able to provide support to the whole event.
  • Redesigning the Process to make life easier for clients to get the value they were promised.
  • When a house is struck by lightning on a Saturday evening, and how he was treated by the utilities company. 
  • Learning to see the value you add
  • Exceeding expectations isn’t about going the extra mile, it’s going the extra inch
  • William is never late!
  • Learning to see things from your customers point of view is hard, but vital. 
The business audit lets people measure their business and work out where they need to focus on to get the best effect in their business, It’s free.
The Building Better Business Book Club - A chance to read with others and learn together, no obligation, currently free. 
Favourite customer service quote is
“The single biggest problem in communication is the illusion that it has taken place” (George Bernard Shaw)
Exceeding Expectations links:
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