Aug 18, 2020
Episode 100 of Exceeding Expectations and we welcome back John Di Julius for the second time. He was previously a guest on episode 14 which was by far the most downloaded episode of this show which was because the episode was filled with great wisdom on customer service.
John is THE Authority on how to provide a world-class customer
experience. He is n international consultant and best-selling
author of five books. He works with companies like The
Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel,
PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson,
State Farm, Chick-fil-A and many more.
Some of the topics discussed in this episode:
John's Books:
The Relationship Economy: Building Stronger Customer Connections in the Digital Age
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
What's the Secret?: To Providing a World-Class Customer Experience
The Best Customer Service Quotes Ever Said
John's Favourite Book: From the Ground up by Howard Schultz
Favourite Quote: "Act as if today is the day you will be remembered for how you treat others" - John Di Julius
Links: