Escape From The Vicious Circle (That You Didn't Know You Were In): John Di Julius

John Di Julius

Aug 18, 2020

Episode 100 of Exceeding Expectations and we welcome back John Di Julius for the second time. He was previously a guest on episode 14 which was by far the most downloaded episode of this show which was because the episode was filled with great wisdom on customer service.

John is THE Authority on how to provide a world-class customer experience. He is n international consultant and best-selling author of five books. He works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more.

Some of the topics discussed in this episode:

CXO - Chief Experience Officer- one of the biggest growing positions in last few years while Chief Marketing Officer is declining
John's CX Executive Academy - 10 commandments which include:
Customer service vision action statement
Worldclass internal culture
Non-Negotiable Standards And Secret Service Systems
Zero Risk
Above And Beyond
World Class Leadership
CX Coaching -licensing methodology to coaches
What is “A Daymaker”?
Importance of emotional intelligence
Soft skills training
Mentoring-value of it
Quality of life now rather than someday
Money does not produce passion, passion produces money
John’s Personal vision statement: "To live an extraordinary life so that countless others do”
John's "Customer Service Revolution" conference- Every Thursday in October from 3pm 4-30pm EST
25 speakers inc Seth Godin, Guy Kawasaki, Mikki Williams, Tom Bilyeu, Jesse Itzler, Adrienne Bankert, Ken Blanchard, David Horsager, Darren LaCroix, Bronkar Lee, Tom Ryan, Dr. Paul Bizjak, Chris Larkins, J.R. Heckman, Dave Murray, Jess Pischel
More details at: https://customerservicerevolution.com/