Oct 15, 2019
Jane Malyon is the founder of The English Cream Tea company and in this episode, she tells us how afternoon tea could save the world!
She is an expert in the currency of courtesy and delivered
a TED talk on why it's important to make your clients (and
staff) feel special and valued. She talks about how this can be
done in a way that's so charming they will be made to feel like
extended family and why good etiquette is valuable in business.
She has a best-selling book on the topic and the Guinness World Record for largest English Cream Tea!
If we transfer the niceness and consideration shown at afternoon
tea, that 'pause' on what else is going on, being in rapport,
listening, passing, sharing, engaging - those are the very traits
we want in colleagues and companies with whom we do business.
Niceness isn't weakness. It just makes this world a better
and I forgot to mention in the episode that Jane has a special offer for listeners: