Brad Cote

Feb 25, 2020

Brad Cote helps health practice owners automate and scale to double revenue, reduce clinical hours and have complete freedom. He is a business coach, gym clinic owner and author.

 

How he turned a client complaint from someone who would leave due to an issue with service and they ended up turning it around 

Building and incorporating an "over-deliver" aspect to your companies core values and have staff strive to achieve this in every interaction.

How you can turn a negative into a positive by putting yourself in client shoes having empathy and strategy with the client's best interests above your own.

Changing eating habits of clients

How they vet clients

 

Favourite quote:

"You need the client, the client doesn't need you when you consider this perspective you'll change the way you operate.”

 

Article

http://bradcote.com/using-poor-customer-service-as-a-marketing-strategy/ 

 

www.bradcote.com

 

www.facebook.com/realbradcote/

 

https://www.linkedin.com/in/brad-cote-910aa1150/ 

 

Exceeding Expectations links:
www.ExceedingExpectations.me
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Full shownotes including transcription available at:
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