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Exceeding Expectations

Jan 29, 2019

Mark is the author of eight books, including the bestseller The Fred Factor: How Passion In Your Work and Life Can Turn the Ordinary Into the Extraordinary which has sold more than 1.6 million copies internationally.

https://marksanborn.com
https://www.facebook.com/marksanbornspeaker
https://twitter.com/mark_sanborn


Jan 22, 2019

Kirk Bowman is the visionary of value! He presents an excellent podcast called The Art Of Value which has the main focus on Value Pricing which is a subject we explore in this episode.
 
"In order to set a price we need to understand value from the customers perspective, then we can set a price based on the value we're...


Jan 15, 2019

Jane Blackman is a celebrant and helps people to celebrate life, whether that be a wedding, funeral or naming ceremony. The way that she personalises the events she does makes for a far better experience and far more relevant.

Are you familiar with what a Celebrant is?
Jane explains how they differ to a registrant or...


Jan 8, 2019

The first thing you see on Gerry's site is

"Customers are your lifeblood. lose them and you bleed to death"

Gerry is known as The Customer Lifeguard. His mission is to save the world from bad customer service and if you have been to many high street stores recently you'll realise just how much work he has on his...


Jan 1, 2019

Alan is a best selling author, international speaker and marketing expert. He also tells a great story and we hear a few in this weeks episode.

Including:

  • Spoken in more than 10 countries in 2018, including speaking in Spanish
  • Giving a personalised gift from Etsy after each wedding
    How listening to customers helped him...