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Exceeding Expectations

Dec 27, 2018

John DiJulius opened a small hairdressing salon in 1993 that treated their customs very differently to the majority in the industry and from there has gone onto becoming one of the world's leading authorities on customer service working with huge corporations such as The Ritz Carlton, Starbucks and Harley Davidson.


Dec 18, 2018

Jay Baer is billed as: 

"The world’s most inspirational marketing and customer service keynote speaker".

Jay shows you how to use technology as an unfair marketing and customer service advantage. Audiences will rethink their approach to marketing and customer service, helping them gain more customers and keep those...


Dec 11, 2018

Nicholas Webb is a world-renowned Innovation and Customer Experience (CX) Strategist and a number one Bestselling Author. As an Inventor, Nicholas invented one of the first wearable technologies, and one of the world’s smallest medical implants. He has been awarded over 40 Patents by the US Patent and Trademark Office...


Dec 4, 2018

Jackie recently appeared on Ted-X stage and we hear more about that.
Some of the topics discussed in this episode:

  • Her background is as a recruiter, from which she learnt many lessons 
  • How to offer value in a service not known for that
  • How she delivered a better service to both the candidates and the employer
  • Training...


Nov 27, 2018

Joe is a business author, consultant and speaker whose client list reads like an international Who’s Who in business, ranging from Coca Cola and Verizon to Cadillac and American Express. Joe also works with small to mid-sized business groups including franchisees, and a range of professional services groups, as...